TELCOHUG

TelcoHug is a modular software solution optimised for the telecommunications industry. Backed
by Neuron’s extensive experience with telecom clients, TelcoHug embraces the sector’s unique
complexities.

TELCOHUG

TelcoHug is a modular software solution optimised for the telecommunications industry. Backed
by Neuron’s extensive experience with telecom clients, TelcoHug embraces the sector’s unique
complexities.

WHAT IS TELCOHUG?

The right technology can boost efficiency, drive sales objectives, and motivate employees, but telco clients do not always know how to find and implement this technology. Applications and software that can otherwise perform these functions are rarely packaged together into one system, and even more seldom are they optimised for the telco industry. That is where TelcoHug comes in: it is an entire IT infrastructure that has specific modules designed to fill the niches of the telco industry without sacrificing the advantages of an integrated framework. TelcoHug’s biggest strength is its flexibility: it can be a series of telco-focused modules that integrate with and improve your company’s existing infrastructure, or it can take advantage of Neuron’s extensive experience building IT infrastructure various telco and media clients.

OUR CONSULTING AND TELCO EXPERIENCE

Neuron has decades of experience working alongside telco organisations to make them more professional and efficient. No matter the company, one thing always remains true: a company’s IT infrastructure, tools, and capabilities drastically alter its trajectory and potential for success. But this IT background must also be based on the company’s business strategy, because, without a strong strategy, even the best IT background will not guarantee success. This is why we stay abreast of the most innovative IT and business solutions, because we not only want to implement your company’s business strategy, but we also want to show how new technology can enhance it and take it to the next level.

FURTHER ADVANTAGES

System Integration: all separate modules are fully functional independently yet seamlessly integrate to perform advanced functions. TelcoHug’s modules can be integrated into existing infrastructure, including any necessary parameterisation. The perks of the integration layer are as follows:

• Retrieving customer/account data at pre-defined intervals
• Retrieving and providing detailed information regarding from third-party service providers
• Information for security audit purposes
• Transfer of data warehouses for further use In addition, we have extensive experience using various middleware products for the integration of company applications.


An Online-only Customer Experience: A UX that allows customers to complete entire transactions online, from start to finish and all in one place.

Lower Overhead: The complete integration of the entire customer service interaction system means timeconsuming customer-service calls are drastically reduced.

Increased Customer Satisfaction: Most customers, especially younger generations, dislike having to make a phone call and navigate several phone trees for something that should be solvable with a few clicks.

Tailored Consultations: Recommendations and solutions from our consulting team based on decades of industry experience.

TELCOHUG’S KEY MODULES

TelcoHug unites back office and customer-facing functions into a unified, seamless system with real results: increased efficiency, cost-effectiveness, and a selection of modules tailored by real industry experience. Our telco-centric modules include:
Campaign Management: Frequent promotions, sales, and short-term deals are the norm for telecoms, which is why your systems should be able to easily handle all aspects of managing heterogeneous, time-restricted, or location-based campaigns. Campaign management not only makes this possible, but it also makes it easy.

Customer Service: Your customer service agents will be able to pull up all of your customer’s data: ticket creation, solutions, answers, historical logs, etc. Your agents will have every piece of data necessary to provide expedient resolutions for your customers.

The Self-Care Portal: All customer-facing functionality is united by a common theme: a single sign-on where they can handle every aspect of the transaction, from start to finish. It is a one-stop shop where new customers can manage the entire registration process online, without the need for customer service/support. Existing customers can perform complete transactions, such as: managing subscriptions, adding/editing billing or personal information, scheduling installations, and upgrading their packages. Even though we can readily allow for downgrades or cancellations online, we recommend that clients to require phone calls for customer retention purposes. The self-care allows for various kinds of payment via credit card, bank transfer, PayPal, and other popular methods.

Field Force Management: In an industry that often relies on third parties for in-home visits, repairs, and system maintenance, coordinating the field force’s and customers’ respective schedules can be a nightmare. FFM handles these logist.

Device Logistics: Addressing your device management needs, like organising and monitoring digital and physical warehouses, key devices (routers, cable boxes, etc.), and mass devices (cables, plugs, etc.).

Other Back Office Modules: We know from experience that our customers need products tailored to their specific needs. Whether you need a single module integrated into your existing system or you need Neuron entire IT infrastructure, TelcoHug’s wide array of modules make this possible. Other back office modules include finance, contract management, and provisioning. Contract Management includes creating new contracts for new customer, modifying existing contracts, and creating additional subscriptions for an existing customer. The module is able to follow the full process: choosing from among offers, placing them into the basket, payment, and scheduling installation by technicians. It also handles invoices, bills, contracts, and all documents required for these transactions. oFinance includes the issuing of ad hoc invoices for customers as well as the management of regular monthly invoicing.

The module generates the invoices and the customers receive automated notifications, but the module can also create invoices at any time for printing and posting. o Provisioning includes the activation, modification, and deactivation for the digital television, telephone, and internet services in the specific controller system, such as Nemesis or Contego. Provisioning can be managed immediately or at a future date and time.

WHAT IS TELCOHUG?

The right technology can boost efficiency, drive sales objectives, and motivate employees, but telco clients do not always know how to find and implement this technology. Applications and software that can otherwise perform these functions are rarely packaged together into one system, and even more seldom are they optimised for the telco industry. That is where TelcoHug comes in: it is an entire IT infrastructure that has specific modules designed to fill the niches of the telco industry without sacrificing the advantages of an integrated framework. TelcoHug’s biggest strength is its flexibility: it can be a series of telco-focused modules that integrate with and improve your company’s existing infrastructure, or it can take advantage of Neuron’s extensive experience building IT infrastructure various telco and media clients.

OUR CONSULTING AND TELCO EXPERIENCE

Neuron has decades of experience working alongside telco organisations to make them more professional and efficient. No matter the company, one thing always remains true: a company’s IT infrastructure, tools, and capabilities drastically alter its trajectory and potential for success. But this IT background must also be based on the company’s business strategy, because, without a strong strategy, even the best IT background will not guarantee success. This is why we stay abreast of the most innovative IT and business solutions, because we not only want to implement your company’s business strategy, but we also want to show how new technology can enhance it and take it to the next level.

FURTHER ADVANTAGES

System Integration: all separate modules are fully functional independently yet seamlessly integrate to perform advanced functions. TelcoHug’s modules can be integrated into existing infrastructure, including any necessary parameterisation. The perks of the integration layer are as follows:

• Retrieving customer/account data at pre-defined intervals
• Retrieving and providing detailed information regarding from third-party service providers
• Information for security audit purposes
• Transfer of data warehouses for further use In addition, we have extensive experience using various middleware products for the integration of company applications.


An Online-only Customer Experience: A UX that allows customers to complete entire transactions online, from start to finish and all in one place.

Lower Overhead: The complete integration of the entire customer service interaction system means timeconsuming customer-service calls are drastically reduced.

Increased Customer Satisfaction: Most customers, especially younger generations, dislike having to make a phone call and navigate several phone trees for something that should be solvable with a few clicks.

Tailored Consultations: Recommendations and solutions from our consulting team based on decades of industry experience.

TELCOHUG’S KEY MODULES

TelcoHug unites back office and customer-facing functions into a unified, seamless system with real results: increased efficiency, cost-effectiveness, and a selection of modules tailored by real industry experience. Our telco-centric modules include:
Campaign Management: Frequent promotions, sales, and short-term deals are the norm for telecoms, which is why your systems should be able to easily handle all aspects of managing heterogeneous, time-restricted, or location-based campaigns. Campaign management not only makes this possible, but it also makes it easy.

Customer Service: Your customer service agents will be able to pull up all of your customer’s data: ticket creation, solutions, answers, historical logs, etc. Your agents will have every piece of data necessary to provide expedient resolutions for your customers.

The Self-Care Portal: All customer-facing functionality is united by a common theme: a single sign-on where they can handle every aspect of the transaction, from start to finish. It is a one-stop shop where new customers can manage the entire registration process online, without the need for customer service/support. Existing customers can perform complete transactions, such as: managing subscriptions, adding/editing billing or personal information, scheduling installations, and upgrading their packages. Even though we can readily allow for downgrades or cancellations online, we recommend that clients to require phone calls for customer retention purposes. The self-care allows for various kinds of payment via credit card, bank transfer, PayPal, and other popular methods.

Field Force Management: In an industry that often relies on third parties for in-home visits, repairs, and system maintenance, coordinating the field force’s and customers’ respective schedules can be a nightmare. FFM handles these logist.

Device Logistics: Addressing your device management needs, like organising and monitoring digital and physical warehouses, key devices (routers, cable boxes, etc.), and mass devices (cables, plugs, etc.).

Other Back Office Modules: We know from experience that our customers need products tailored to their specific needs. Whether you need a single module integrated into your existing system or you need Neuron entire IT infrastructure, TelcoHug’s wide array of modules make this possible. Other back office modules include finance, contract management, and provisioning. Contract Management includes creating new contracts for new customer, modifying existing contracts, and creating additional subscriptions for an existing customer. The module is able to follow the full process: choosing from among offers, placing them into the basket, payment, and scheduling installation by technicians. It also handles invoices, bills, contracts, and all documents required for these transactions. oFinance includes the issuing of ad hoc invoices for customers as well as the management of regular monthly invoicing.

The module generates the invoices and the customers receive automated notifications, but the module can also create invoices at any time for printing and posting. o Provisioning includes the activation, modification, and deactivation for the digital television, telephone, and internet services in the specific controller system, such as Nemesis or Contego. Provisioning can be managed immediately or at a future date and time.